Troubleshooting web-browsers

There are a lot of reasons why your web-browser might have problems loading a web-page. The first thing to try is clicking the 'reload' button. If that doesn't work, then:

• If you get an error message that says 'this page can not be found', check that you have typed the address correctly.
• If you get an error message that says 'Unauthorised' or 'Forbidden', the page you are looking for may be censored. See below, under Security, for more information on this.
• If you are seeing a screen with a funny-shaped box and some x's on it, or if there is no content on the page at all, you might be missing an add-on component which extends the capabilities of your browser; for example, by allowing you to watch a video. Your browser should give you a message about installing what's missing and usually it's safe to follow these instructions.
• If the page won't finish loading, your internet speed might be too low for the amount of graphics and other content on the page in question. Click the stop button and see if the page offers a link for a text-only option. Alternatively, you can set your browser preferences so that it does not load images.